An AI receptionist for med spas that books consultations while your team is with clients
Med spa phones ring hardest when the front desk is busiest: clients checking in, paying, and booking their next visit. Enquiries from ads and social posts arrive in the evening, when nobody is there to answer.
An AI receptionist picks up those calls, answers from the treatment information and prices you approve, and books consultations inside your rules. Clinical questions go to your licensed staff.
The calls worth automating first
Treatment and price questions
Answers from your approved treatment menu and pricing, and offers to text the current menu.
Consultation booking
Collects name, contact details and the treatment of interest, then offers open consultation times.
Rescheduling and cancellations
Moves appointments inside your cancellation policy and fills the gap from your calendar.
Before-and-after care
Reads your approved preparation and aftercare instructions, word for word.
Packages and memberships
Explains what's included in each package or membership using your approved descriptions.
After-hours enquiries
Answers evening and weekend calls from ads and social media while interest is high.
How a call could go
A caller rings at 8:40 p.m. after seeing an Instagram post about lip filler.
Illustrative scenario showing how an approved workflow runs. Not a recording of a real call.
- AI receptionistThanks for calling. I'm the clinic's automated assistant. How can I help?
- CallerHi, how much is lip filler, and do I need a consult first?
- AI receptionistNew clients start with a consultation with one of our nurse injectors. Pricing depends on the amount of product, so I can text you our current treatment menu. Would you like to book a consultation?
- CallerSure, but only weekends. Oh, and is it safe if I'm breastfeeding?
- AI receptionistThat's a question for our clinical team, so I'll note it and have a nurse call you before your appointment. For weekends, I have Saturday at 11 or 2. Which works?
What stays with your team
- Whether a treatment is suitable for a particular client
- Reactions, complications or anything that sounds urgent
- Price exceptions, discounts and refunds
- Complaints and unhappy clients
Clinical advice stays clinical
Injectables and many aesthetic treatments are medical procedures. The agent shares only approved, general information and routes suitability, medication and side-effect questions to licensed staff.
Collect only what the booking needs
A consultation booking needs contact details and the treatment of interest, not a medical history. Keep health details for the in-person consultation.
Follow your advertising rules
Anything the agent says about treatments and results should meet the same standards as your website and ads, including your regulatory college's rules.
Common questions from med spas
Can an AI receptionist quote med spa prices?
It can share the prices and price ranges you approve, exactly as written. It shouldn't negotiate or give custom quotes; those go to your team.
What happens if a client calls about a reaction after treatment?
That call is routed to your clinical team immediately, following the escalation path you define. The agent does not give medical advice.
Does it work with my booking software?
Booking works through your calendar or practice software where an integration is available. We confirm which tools can connect during scoping, before anything is built.
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Map your first workflow for med spas
Bring a week of call patterns and we'll help you pick the one workflow worth automating first, including where it should hand off to your team.