AI Receptionist · Done for you by a Calgary-based team
An AI receptionist that answers, qualifies and books your calls, 24/7
A Vocemi AI receptionist answers your business calls 24/7, including after hours and when several people call at once. It answers from information you approve, collects caller details, and books inside your rules. Urgent or unusual calls go to your team. Vocemi builds and tunes it, usually within 2–4 weeks, and sends a daily report of every call.
What happens when a customer calls
One inbound call runs in five steps, from the rules you approve before launch.
- It answers on the first ring, in your greeting and brand voice, and says it is an automated assistant.
- It works out why the person is calling.
- It answers from approved information: hours, services, prices or ranges you approved, and policies.
- It collects name, number, reason, and urgency.
- It books or routes: real times inside your booking rules, or a handoff to a person.
- Caller: I would like a first visit Thursday afternoon.
- Assistant: I am the clinic's automated assistant. Thursday at 2:30 or 4:15 is open. Which should I hold?
- Caller: 2:30. Can you waive the booking fee?
- Assistant: I can book 2:30. A fee exception waits for the team, so I will flag it with your name and number.
Calls it handles, and calls it passes to your team
Handled by the AI receptionist
Common questions, new enquiries, booking, rescheduling and cancellation inside your rules, quote or intake details, message-taking, and routing to the right person.
Always passed to a person
Emergencies, clinical or legal or insurance or financial advice, pricing exceptions, discounts, refunds, complaints, and anything unsure. Those calls can be transferred live to a staff phone, with a written summary.
After-hours, weekend and busy-hour coverage
It answers 24/7, every day, including lunch, evenings, and weekends, and it answers several calls at once. In a 2016 study of 85 US businesses by 411 Locals, 62% of calls were not answered by a person (voicemail or no response). How to measure your own missed-call rate.
Booking and integrations
Books into your calendar
It offers real open times inside your rules. The caller receives an SMS confirmation and an email confirmation.
Updates the tools you already use
Connected tools are Google Calendar, Outlook, and Cal.com. The Managed plan also covers phone, inbox, and CRM.
Integration scope is confirmed before launch
Vocemi provides a new local number. You can forward your own number to it, or use the new number directly. If a calendar connection is not ready, staff confirm the booking request.
Approvals, transcripts and a daily owner report
You approve the call flow, the answers, and the booking rules before launch. Every call is transcribed, logged, and searchable. 100% of calls are logged and reported, and a daily summary lands in your inbox. The owner visibility sample is labelled sample data.
From first call to live in 2–4 weeks
- Pick the call type that is costing you the most, such as after-hours new enquiries. The $250 USD AI Employee Audit can do this mapping, and it is credited toward setup.
- Write the rules: questions, approved answers, booking rules and escalation paths.
- Test expected calls and edge cases, including a question it should not know.
- Go live, review real calls, and improve.
Client example: 3D Lifestyle, a Calgary med spa
3D Lifestyle is a med spa in Calgary NE. The receptionist answers while the front desk is with a client, so a routine enquiry does not pull staff away. iSmart Insurance is a separate published example: intake collects quote details without a broker on the call, saving roughly 10 minutes per quote, a client-supplied figure. No client quote or logo is shown. See how it works for med spas.
Workflow description only; no unverified performance result is implied.
What an AI receptionist costs with Vocemi
- AI Employee Audit: $250 USD, one-time, credited toward setup.
- One-Workflow AI Employee: $1,500 USD one-time setup + from $300 USD/mo.
- Managed AI Employee: $3,000 USD setup + $1,500 USD/mo.
Prices are USD only. Scope is confirmed on a free call. Pricing.
AI receptionist, answering service or voicemail?
An AI receptionist suits repeatable calls and after-hours volume. A live answering service suits calls that need a person every time. Read AI receptionist vs. answering service vs. voicemail, and why newer voice AI handles interruptions better.
Built for phone-heavy service businesses
Published guides: med spas, dental practices, HVAC and plumbing, and insurance brokerages. Jag Duggal's published property-management workflow handles tenant enquiries day or night. For other languages, read the multilingual voice AI guide. The receptionist is built for English. It can support more than one language, and no language other than English is offered as production-ready.
Also calling past customers?
Want the AI to call past clients and old leads back, rather than answer incoming calls? That is a separate, consent-first workflow: AI lead reactivation calls.
AI receptionist FAQs
How much does an AI receptionist cost?
Prices are USD only. One-Workflow is $1,500 USD setup plus from $300 USD/mo. Managed is $3,000 USD setup plus $1,500 USD/mo. The $250 USD audit is credited toward setup.
Will callers know they're talking to an AI?
The greeting is written for that client. It is not a fixed default, and Vocemi is not a self-serve platform. If the call is recorded, that notice is part of the greeting. See the Office of the Privacy Commissioner of Canada's guidance on recording customer calls.
What happens when the AI receptionist can't answer a question?
It does not guess. It can transfer the call live to a staff phone and leave a written summary.
Can it book appointments straight into my calendar?
Yes. It books into Google Calendar, Outlook, or Cal.com, inside your rules, and sends an SMS confirmation and an email confirmation.
Does it answer after hours and when several people call at once?
It answers 24/7, every day, and it can answer several calls at once. You set what happens after hours: book, take details, or escalate emergencies.
How long does it take to set up?
Simple workflows usually launch in 2–4 weeks. Comprehensive custom builds take 6–12 weeks. The timeline is confirmed in the audit.
Who can see call recordings and caller data?
Before launch we document what is recorded, where it is stored, who can access it, retention, and deletion. You keep ownership of your data. See the security page.
Can I keep my current business phone number?
Vocemi provides a new local number. You can forward calls from your own number to it, or publish the new number and use it directly.
Hear it answer before you decide
Call the live demo and try to book, ask about pricing, or ask something it should not know. Or book a free 30-minute call and we will map the first call workflow worth automating.
Call (437) 332-5220 · business@vocemi.com · Calgary-based, serving Canada, the US and the UK.